Shipping Policy

Shipping Rates:

  • Standard Shipping Fee: For orders below $49.99, a flat shipping fee of $8 applies.

  • Free Shipping: Enjoy complimentary standard shipping on all orders totaling $49.99 or more.

Order Processing Time:

  • Efficient Handling: Upon receiving your order confirmation, our dedicated team initiates the processing phase promptly.

  • Quality Assurance: During the 1 to 3 business days required for processing, our meticulous staff verifies each order's details and carefully prepares your products for shipment.

  • Secure Packaging: Rest assured, your items are packaged securely to withstand transit challenges and ensure they arrive in pristine condition.

Shipping Methods:

  • Reliable Carriers: We partner with reputable carriers such as USPS (United States Postal Service) and FedEx to deliver your orders efficiently and reliably.

  • Tailored Shipping: The choice between carriers is based on package size and delivery location, ensuring the most suitable shipping method for your order.

Estimated Transit Time:

  • Timely Delivery: Once your order is processed and dispatched, anticipate an estimated transit time of 10 to 15 business days for delivery to your designated address.

  • Varied Factors: Please note that shipping times may vary depending on factors such as your location, carrier availability, and external circumstances like weather conditions.

Total Delivery Time:

  • Comprehensive Timeline: From the moment you confirm your order until you receive your products, expect a comprehensive delivery timeline of approximately 11 to 18 business days.

  • Patience Appreciated: We value your patience and understanding as we diligently work to ensure your order reaches you safely and promptly.

Tracking Your Order:

  • Stay Informed: Upon shipment, you'll receive a shipping confirmation email containing detailed tracking information.

  • Monitor Progress: Utilize the provided tracking details to monitor your delivery's progress and anticipate its arrival at your doorstep.

Geographic Limitation:

Nationwide Service: Currently, we only accept orders from within the United States, ensuring a streamlined shipping process and seamless delivery experience for our customers.

Tax Responsibility:

Covered by Us: All applicable taxes associated with your order are covered by our company, relieving you of any additional tax-related responsibilities.

Contact Us:

  • Assistance Available: Should you have any questions or concerns regarding your order's shipping status, delivery timeframe, or any other inquiries, our dedicated customer service team is readily available to assist you.

  • Reach Out: Feel free to contact us via email at luck@shoops.store for prompt and personalized assistance.

Thank you for choosing Iouyue as your trusted source for pet travel essentials. We deeply appreciate your support and look forward to serving you again in the future.

Returns are FREE!

Visit our Return Exchange Form within 90 days to print your returns label. For more detailed information, please refer to our Returns & Exchanges page.