Refund Policy

Credit Card Payments

Iouyue accepts payments made via credit cards to ensure convenience and security for all transactions.

90-Day Refund Guarantee

We stand behind the quality of our products and offer a generous 90-day refund policy. If you are not completely satisfied with your Iouyue product within 90 days of the purchase date, you may request a refund.

Conditions for Refund

To be eligible for a refund, please ensure the following conditions are met:

• The item must be unused, in its original condition, and in its original packaging.

• Proof of purchase, such as an order number or receipt, must be provided.

• Refund requests must be initiated within 90 days of the purchase date.

Refund Process

Here's a detailed outline of the refund process:

Contact Customer Service: Initiate a refund request by contacting our customer service team at luck@shoops.store. Provide your order details and reason for the refund.

Return Authorization: Our customer service team will guide you through the refund process and provide you with a return shipping label, if applicable. You may also be asked to provide additional information or photos to assist with your request.

Return Shipping: If a return shipping label is provided, affix it to the package and drop it off at your nearest shipping location. If you're responsible for return shipping costs, we recommend using a trackable shipping method for added security.

Inspection & Processing: Once we receive your returned item(s), our team will inspect them to ensure they meet our return policy conditions. We will then process your refund within 1 to 3 business days.

Refund Confirmation: You will receive a confirmation email once your refund has been processed. Please note that it may take 1 to 3 business days for the refunded amount to reflect in your original payment method, depending on your credit card company's policies.

Damaged, Lost, or Incorrect Items

In the event that your product arrives damaged, is lost in transit, or does not match the description provided on our website, please contact us immediately. We will expedite the resolution process and provide a full refund or replacement item at no additional cost to you.

Contact Us

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer service team at luck@shoops.store. We're here to assist you every step of the way and ensure your experience with Iouyue is nothing short of exceptional.

Company Name: SHARLOMAY LTD

Address: Agion Theodoron 6 Agios Athanasios, 4102, Limassol, Cyprus (non-return and exchange address)

Hong Kong office: HONG KONG HUANZHENG CO., LIMITED

Hong Kong office address: Room B, 5th Floor, Gallo Commercial Building, 114-118 Lockhart Road, Wan Chai, Hong Kong (non-return and exchange address)

Thank you for choosing Iouyue for your pet travel needs. We appreciate your trust and look forward to serving you again in the future.