Frequently Asked Questions (FAQ)

1. Shipping

Q: What are your shipping rates?

A: We offer standard shipping at a flat rate of $8 for orders below $49.99. Orders totaling $49.99 or more qualify for complimentary shipping.

Q: How long does it take to process and ship orders?

A: Upon order confirmation, we typically require 1 to 3 business days to process and prepare your order for shipment. Once shipped, orders generally take an estimated transit time of 10 to 15 business days for delivery.

Q: Do you ship internationally?

A: Currently, we only accept orders from within the United States.

Q: Who covers the shipping costs for returns and exchanges?

A: We cover return shipping costs for reasons such as damaged or defective items, incorrect product shipments, or quality issues. However, for returns due to reasons attributable to the customer, the customer is responsible for return shipping costs.

2. Returns & Exchanges

Q: What is your returns and exchanges policy?

A: We offer a hassle-free returns and exchanges policy within 90 days of purchase. Please ensure the item is unused, in its original condition and packaging, and contact our customer service team to initiate the process.

Q: How long does it take to process returns and exchanges?

A: Upon receiving the returned product, we typically inspect it within 1 to 3 business days. Depending on your preference, we will either ship the replacement item or initiate a refund to the payment account used for the purchase.

Q: What happens if I receive a damaged or defective item?

A: In the rare event that your product arrives damaged or defective, please notify us immediately. We will expedite the resolution process and provide a full refund or replacement item at no additional cost to you.

Q: Do I need to pay any handling fees for returns or exchanges?

A: No, we do not charge any handling fees for returns or exchanges.

3. General

Q: How do I contact customer service?

A: You can reach our customer service team at luck@shoops.store for any inquiries or assistance regarding your orders, shipping, returns, or exchanges.

Q: Is there a timeframe for initiating returns and exchanges?

A: Yes, returns and exchanges must be initiated within 90 days from the date of purchase to be eligible for processing.

Q: Are taxes included in the purchase price?

A: Yes, all applicable taxes are covered by us.

Q: Can I track the status of my order?

A: Yes, once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. You can use this information to monitor the progress of your delivery until it reaches your doorstep.